Sizing, a bespoke commission, an order that hasn't moved, or a ten-year-old jacket that needs a new zip — write to us and a person from the workshop will answer.
Most of what reaches our inbox is already answered somewhere on the site. These four cover the bulk of it.
Delivery windows, payment, customs and the questions we get every day.
OpenHow our patterns are cut, and how to measure yourself for a jacket.
OpenLive status, tracking numbers and invoices for anything you've bought.
OpenWhat the two-year warranty covers and how to send a piece back to us.
OpenTimes are working days, from when your message lands
Product questions, leather choices, anything that isn't urgent.
If a parcel is stuck or an item arrived wrong, we treat it as urgent.
A cutter replies with feasibility, hide options and a timeline.
Send photos and we'll tell you what's possible before you post it.
[email protected]How we handle your detailsLeather care guideAll FAQs