Effective Date: August 28, 2025
At VelleHide, we offer secure and convenient payment options for our cross-border retail exports from India. This Payment Policy outlines the accepted methods, processing, security measures, and related procedures to ensure a smooth transaction experience. All payments are handled in compliance with Indian laws, including the Payment and Settlement Systems Act, 2007, and RBI guidelines for e-commerce exports.
We support a variety of payment options to accommodate both domestic and international customers:
Payment methods are displayed at checkout based on your location and order details.
All prices on our Site are listed in Indian Rupees (INR). For international customers, payments may be converted to your local currency by your bank or payment provider at the prevailing exchange rate. You are responsible for any currency conversion fees or international transaction charges imposed by your financial institution.
Prices include Indian GST where applicable but exclude any import duties, taxes, or customs fees in your country. Final charges are confirmed at checkout.
Payments are processed securely through third-party gateways (e.g., Razorpay for India, Stripe for international). We do not store your full card details on our servers. Upon successful payment, you will receive an email confirmation with order details.
Orders are only processed after payment authorization. In case of payment failure, you will be notified, and the order will not proceed until resolved.
We prioritize your security:
For more on data protection, refer to our Privacy Policy.
You will be charged the total amount displayed at checkout, including product price, shipping (as per our Shipping Policy), and applicable taxes. No hidden fees will be added post-checkout.
For recurring or subscription services (if applicable), charges will be automatic based on your selected plan.
If a payment fails due to insufficient funds, expired card, or other issues, we will notify you via email. You can retry with an alternative method. For disputes or chargebacks, contact us within 7 days; unwarranted chargebacks may result in account suspension.
Refunds are processed as per our Return & Refund Policy. Approved refunds are issued to the original payment method within 2 business days, though bank processing may take 5-10 days. For international refunds, currency conversion applies.
Orders can be canceled before shipment for a full refund; post-shipment cancellations follow the return policy.
We may update this Payment Policy periodically. Changes will be posted here with a revised effective date. Continued use of our Site constitutes acceptance.
For payment-related inquiries, contact us at [email protected]. We're committed to resolving issues promptly.
You can find answers in our customer service section.