Return & Refund Policy

1. Eligibility for Returns

We accept returns for both defective and non-defective products. To be eligible for a return:

• The item must be new, unused, and unworn with all original tags and packaging intact.
• Requests must be initiated within 14 days of delivery.
• Custom-made or personalized products are non-returnable unless defective or damaged on arrival.
• Items marked as final sale, clearance, gift cards, or downloadable content are non-returnable.

2. Return Process

To initiate a return:

1. Go to your order on our website or contact our support team at [email protected] with your order number and reason for return.
2. Download and print the free return label.
3. Pack your item securely, attach the label, and send it back by mail to the provided return shipping address.

Once your item reaches us, we’ll inspect it and update you by email on the approval status.

3. Fees & Refunds

• Non-defective returns: A 15% restocking fee is deducted from the product price.
• Defective items: The restocking fee is waived. You may choose a refund or exchange.
• Refund timing: Approved refunds are issued to the original payment method within 2 business days after inspection.
• Original shipping charges are non-refundable unless the item is defective or incorrect.

4. Exchanges

Exchanges are accepted for reasons like size, fit, or style, as well as for defective items. If there’s a price difference, we’ll charge or refund the difference accordingly once your original item is received and approved. For defective or damaged products, contact us within 48 hours of delivery with photos and a description for expedited handling.

5. Shipping Costs

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without it.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Double-check your bank account or credit card statement.
• Contact your payment provider; it may take additional time to post the refund.
• If you still have not received your refund after 10 business days, contact us at [email protected].

7. Policy Updates

We may update this Return & Refund Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services implies your acceptance of the updated policy.

Quick Summary

*After your return is received and approved.

Questions?

We’re here to help. Email us at [email protected] and we’ll get back to you quickly.