Effective Date: August 28, 2025
At VelleHide, we are dedicated to delivering your handcrafted leather goods safely, efficiently, and on time. This Shipping Policy outlines our shipping processes, timelines, costs, and procedures to ensure a seamless experience for our customers in India. For international inquiries, please reach out to us. We prioritize transparency to set clear expectations and build trust.
We ship to all locations across India, including metro cities, urban areas, and remote regions (subject to pin code coverage). For international shipping to select countries, additional customs duties, taxes, and fees may apply. Please contact us at [email protected] for availability and quotes.
Orders are typically processed within 2-4 business days after payment confirmation. Custom or personalized items may require additional time (up to 7 days). During peak seasons, sales, or holidays, processing may extend slightly. You will receive an email confirmation once your order is ready for shipment.
We partner with reliable courier services such as Delhivery, BlueDart, and India Post to ensure secure and timely delivery. Shipping methods include:
All packages are shipped with eco-friendly, sturdy packaging to protect your items during transit.
Delivery times depend on your location and shipping method. Business days exclude weekends and national holidays. Estimated times after processing:
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities (e.g., Mumbai, Delhi) | 2-5 business days | 1-3 business days |
| Urban/Other Regions | 5-9 business days | 3-5 business days |
| Remote Areas | 7-14 business days | 5-7 business days |
*Times are estimates and may vary due to external factors like weather or strikes.
Shipping costs are calculated based on weight, dimensions, destination, and method. We offer:
Costs are displayed at checkout. We recommend prepaid orders to avoid COD fees and qualify for free shipping.
Upon shipment, you will receive a tracking number via email and SMS. Track your order directly on our website or the courier's portal. For assistance, contact support.
If a package is undeliverable due to incorrect address, failed attempts, or refusal, it will be returned to us. We will contact you for reshipping, which may incur additional charges. Please ensure accurate address details at checkout.
Report any damaged or lost items within 48 hours of delivery attempt via [email protected] with photos and order details. We offer shipping insurance for high-value items and will investigate claims promptly, providing replacements or refunds as per our return policy. Delays beyond our control (e.g., natural disasters) are not eligible for compensation.
For international orders, customers are responsible for customs duties, taxes, and import fees. Delivery times may extend to 10-21 days. We comply with all export regulations.
We may update this policy periodically. Changes will be posted here with a new effective date. Continued use of our services indicates acceptance.
For any shipping-related questions, reach out to us at [email protected]. We're here to assist!
You can find answers in our customer service section.